RETURN AND REFUND POLICY

Thank you for shopping with us. Please read our refund policy carefully before making a purchase, as all sales are final and we do not accept returns under any circumstances, except as required by applicable law.

1. All Sales Are Final

Once an order is placed, it is considered final, and no cancellations, refunds, or exchanges will be permitted. Please ensure that you review all product details, descriptions, and specifications before completing your purchase. By making a purchase, you agree to this policy.

2. Non-Refundable Items

All products sold through our website are sold on a "final sale" basis. This means that we do not offer refunds for:

• Change of mind Incorrect product selection
• Personal dissatisfaction with the product

Please confirm your selection carefully before completing your purchase, as you will not be eligible for a refund under these circumstances.

3. Damaged or Defective Products

If your product arrives damaged or defective, you must notify our customer service team within 5 days of delivery. We reserve the right to request photographic or other evidence of the defect or damage and may, at our sole discretion, offer a replacement or repair. In cases where a replacement or repair is deemed appropriate, we will do so at no additional cost to you. No refunds will be provided except as required by applicable consumer protection laws.

4. Incorrect or Missing Items

If you receive an incorrect or incomplete order, please notify us within 5 days of receiving your shipment. We will investigate the issue and, if necessary, send the correct item or complete your order. We reserve the right to request evidence of the incorrect or missing item before fulfilling the correction.

5. Exclusions and Limitations

This policy does not limit your statutory rights as a consumer under applicable consumer protection laws, which may entitle you to a refund, replacement, or repair in certain circumstances. However, to the fullest extent permissible under law, we do not offer returns or refunds beyond what is required by applicable law.

6. Governing Law

This refund policy is governed by and construed in accordance with the laws of Pennsylvania. Any disputes arising in connection with this policy will be subject to the exclusive jurisdiction of the courts located in Chester County.

7. Contact Information

If you have any questions or concerns about your purchase or this refund policy, please contact our customer service team at contact@essielougroup.com. We are committed to resolving any issues in accordance with the terms outlined here and in compliance with applicable legal requirements.